Description
Passenger Services Management - Airport Strategic Operation 1 Book Description: In the aviation industry, the main purpose is the transportation of a passenger or goods from one point to another. The services received by the passenger, whose main purpose is to receive flight service, before and after the flight are referred to as passenger services. The passenger services process, as one of the important ground handling processes that reveals the quality of the airline company and the value it gives to its customers, requires compliance with the rules of national and international organizations, the rules and procedures of the company. Management of passenger services is very important because ensuring passenger satisfaction and improving the quality of the services passengers receive regarding their flight experience first starts at the airport terminal. Check-in, boarding, visa, lost property, etc. in the strategic operations of airports. Passenger services processes need to be managed well. Passenger Services Management Airport Strategic Operation I book; It aims to introduce into the literature passenger services, which vary according to airline companies and whose standards are not determined in the world. Book; It will enable a better understanding of passenger services given as a course in the aviation departments of universities and high schools and the examination of operation processes from a management perspective. (From the Promotional Bulletin)