{"product_id":"english-for-call-center-step-by-step-lesson-notes-ekin-basim-yayin-ince-kapak-9786258757811","title":"English For Call Center Step - By - Step Lesson Notes | Ekin Basım Yayın (İnce Kapak)","description":"\u003cp\u003e1. General Information and About Yourself\u003cbr\u003e2. Call Center Organization\u003cbr\u003e3. Understanding The Customer\u003cbr\u003e4. Transferring Calls\u003cbr\u003e5. Handling Customer Complaints\u003cbr\u003e6. Dealing With Difficult Customers\u003cbr\u003e7. Explaining Problems \u0026amp; Giving Solutions\u003cbr\u003e8. Upselling \u0026amp; Cross-Selling\u003cbr\u003e9. CV Writing\u003cbr\u003e10. Job Interview\u003cbr\u003e11. Working as a 112 Emergency Operator\u003cbr\u003e12. The Hotel Industry and Office Department\u003cbr\u003e13. Digital Marketing\u003cbr\u003e14. Appendix: Conjunction, Preposition, Adverb\u003cbr\u003e References\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e(Tanıtım Bülteninden)\u003c\/p\u003e","brand":"Ekin Basım Yayın","offers":[{"title":"Default Title","offer_id":52964411212056,"sku":"book_dyk_9786258757811","price":14.66,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/4132\/2776\/files\/G1hynFYqEY68x2HQFFmgkko9IR1TNMmPvbAD1Jj2.jpg?v=1792538270","url":"https:\/\/dunyadakitap.com\/products\/english-for-call-center-step-by-step-lesson-notes-ekin-basim-yayin-ince-kapak-9786258757811","provider":"Dünyada Kitap","version":"1.0","type":"link"}